707 255-5200
Bill Pay
Stop by the Napa Payment Center at 592 Lincoln Ave. NRWS & NCRWS customers can make bill payments, sign up for services, and get additional recycling information. Office hours are Monday-Friday, 8:30am-12pm & 1pm-4pm.
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CONVENIENT PAYMENT OPTIONS
Customers may pay their monthly bill in the following convenient ways:
At any time during the year, a residential customer may make a lump sum payment for 12 months of service and receive a 5% discount. If you pay your bill electronically, please remember to update the information to reflect your NRWS/NCRWS account number and mailing address. Click here for specific billing information : NRWS NCRWS IS YOUR INVOICE BEING PAID BY A THIRD PARTY? We have noticed that there are businesses remitting our customers' payments owed for waste collection services. These businesses collect from the customer the amount owed on the invoice and charge an additional fee for remitting the invoiced amount to us. Please be advised that we do not endorse, authorize or approve this practice. These businesses do not always inform us of which account to apply the payments, and they sometimes provide incorrect account information, making it impossible for us to properly credit your account. Any errors intentional misconduct, miscommunication, lack of communication or other problems arising from the use of such businesses are at your risk. Why take a chance and why pay more? Use one of the convenient payment options described above. ---- Other Frequently Asked Questions: Q: How do I sign up for automatic payments?
A: Please note - Napa County Recycling & Waste Services cannot process bank debit, Automated Clearing House (ACH) or e-Checks through the website. In order to sign up for automatic withdrawal through your checking or savings account, please use the EasyPay form above. If you have already signed up for EasyPay, your account will be established for you. Please note that automatic credit card payments are not currently available - you must log in, call or visit our office to make a credit card payment. Please call our office with any questions. Q: Where do I mail payments? A: Please send payments to the address on your billing statement. For County customers, please note that the P.O. Box for payments changed May 1st, 2007. NCRWS payments should be sent to "Napa County Recycling & Waste Services, PO Box 15837, Sacramento, CA 95852." If you pay your bill through your bank, please remember to update the information to reflect the new address. This will not affect payments through our website. The NRWS address is unchanged; City customers can still use the same West Sacramento P.O. Box. Q: On NRWS bills, why do I make my check to "City of Napa - Collections" or "NRWS - Collections?" A: "City of Napa - Collections" and "NRWS - Collections" refer to the COLLECTION of recycling, yard waste, and garbage. You were not sent to a collection agency. We apologize for any confusion. Q: Can I still pay my bill at Vallergas Market or Umpqua Bank? A: No, but all NRWS and NCRWS customers can make payments in person at our Napa Payment Center at 592 Lincoln Ave. or our main office at 820 Levitin Way (end of Tower Road). Customers can also sign up for our automatic "Easy Pay" program or click above to pay online. Call (707) 255-5200 for more information. Q: As an NRWS customer, what happens if I pass a bad check? A: Please be careful - because this may now cost you three times as much. The Napa City Council recently adopted a new policy resolution that allows the City of Napa to penalize any person who passes a check on insufficient funds the equivalent of three times the amount of the check if the City is compelled to bring the check issuer to court. The Napa Municipal Code, the California Civil Code, and the Uniform Commercial Code provide that the new penalty schedule shall be as follows: 1. Not to exceed $25 for the first offense; 2. Not to exceed $35 for the subsequent offense; and 3. Up to three times the amount of the check with certified demand for payment. For example: If your garbage bill is $50 and you issued a $50 bad check, you can be penalized $50 x 3 = $150.00. If you have any question or clarification on this new policy resolution, please call the City's main Revenue Collection Division at (707) 257-9508 for assistance. |
