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Please note - Napa County Recycling & Waste Services can no longer process bank debit, Automated Clearing House (ACH), or e-Checks through the website. In order to sign up for automatic withdrawal through your checking or savings account, please use the EasyPay form below. If you have already signed up for EasyPay, your account will be established for you. Please call our office with any questions.
CONVENIENT PAYMENT OPTIONS
Customers may pay their monthly bill in the following convenient ways:
- Credit Card (click here to pay bill online - payments not accepted by phone or fax)
- EasyPay automatic withdrawal from checking
- Check or money order by mail
- Cash or check at NRWS/NCRWS office (Contact info)
- Cash or check at Umpqua Bank (1500 Soscol Ave. branch) – NRWS customers only
At any time during the year, a customer may make a lump sum payment for 12 months of service and receive a 5% discount. Click here for specific billing information : NRWS NCRWS
If you pay your bill electronically, please remember to update the information to reflect your NRWS/NCRWS account number and mailing address. ----
Frequently Asked Questions:
Q: Where do I mail payments? A: Please send payments to the address on your billing statement. For County customers, please note that the P.O. Box for payments changed May 1st, 2007. NCRWS payments should be sent to "Napa County Recycling & Waste Services, PO Box 15837, Sacramento, CA 95852." If you pay your bill through your bank, please remember to update the information to reflect the new address. This will not affect payments through our website. The NRWS address is unchanged; City customers can still use the same West Sacramento P.O. Box.
Q: On NRWS bills, why do I make my check to "City of Napa - Collections" or "NRWS - Collections?"
A: "City of Napa - Collections" and "NRWS - Collections" refer to the COLLECTION of recycling, yard waste, and garbage. You were not sent to a collection agency. We apologize for any confusion.
Q: Can I still pay my bill at Vallergas Market?
A: No, but City of Napa customers can make payments in person at Umpqua Bank at 1500 Soscol Avenue, and all City and County customers can pay at our office at 820 Levitin Way (end of Tower Road). Customers can also sign up for our automatic "Easy Pay" program or click above to pay online. Call (707) 255-5200 for more information.
Q: As an NRWS customer, what happens if I pass a bad check?A: Please be careful - because this may now cost you three times as much. The Napa City Council recently adopted a new policy resolution that allows the City of Napa to penalize any person who passes a check on insufficient funds the equivalent of three times the amount of the check if the City is compelled to bring the check issuer to court. The Napa Municipal Code, the California Civil Code, and the Uniform Commercial Code provide that the new penalty schedule shall be as follows:
- Not to exceed $25 for the first offense;
- Not to exceed $35 for the subsequent offense; and
- Up to three times the amount of the check with certified demand for payment.
For example: If your garbage bill is $50 and you issued a $50 bad check, you can be penalized $50 x 3 = $150.00.
If you have any question or clarification on this new policy resolution, please call the City's main Revenue Collection Division at (707) 257-9508 for assistance.
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